1. Donations

The operation of CRTA as a citizens’ association, the website as well as all everything related, are regulated by the laws of the Republic of Serbia. The courts of the Republic of Serbia are competent for all possible disputes.

1.1 Donors

Donations can be made by all interested persons residing in Serbia or abroad.

1.2 Donation

The donor agrees that the funds paid as a donation will unconditionally become the property of CRTA, and that they may be used for the purposes of realizing the vision and mission of CRTA, as well as the corresponding programs described here.

1.2.1 Types of donations

The donor can make a one-time donation.

A one-time donation implies the commitment of the donor to one of the offered amounts or the amount that the donor himself determines for a one-time payment.

1.3.1 Entering the donation amount

All payments will be made in the currency of the Republic of Serbia – dinar (RSD).

1.3.2 Overview of the donation payment order, confirmation and payment

By entering data into the form (data about the donor – name and surname, country of residence, email address, phone number, payment card data and amount) and marking the option “I agree with the general terms and conditions of donation payment” and the optional marking of the “I want to receive notifications about activities of CRTA via email or mobile phone” option, as well as by clicking the appropriate button, the donor confirms the selected donation amount. After that, they will be redirected to the second part of the form, which refers to the donation payment confirmation. The confirmation of payment of the donation contains an overview of the basic details related to the donation: the amount and information about the donor. Before payment confirmation of the donation, the donor can cancel or change the amount of the donation. 

CRTA will collect the donor’s email address and/or mobile phone number only if the option “I want to receive notifications about CRTA’s activities via email and/or mobile phone” has been previously selected by the donor.

By clicking the “confirm the donation payment” option, the donor makes the donation payment.

If the transaction was successful, the donor will be shown a notification that the payment was successfully made. A payment confirmation email will then be sent to an email address they provided.

In case the transaction was unsuccessful, the donor will be shown a notification about the failed payment.

The payment card data entered by the donor when donating are visible only to the payment card processor Monri Payments and Bank Intesa Beograd. At no stage of the donation does CRTA have access to donor’s payment card information. 

1.4 Protection of Confidential Transaction Data

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PCI DSS system, as the current state-of-the-art cryptographic technologies.

Data security during purchases is guaranteed by the payment card processor, Monri Payments, so the entire payment process is carried out on their web-pages. The data about the payment card is not in any moment available to CRTA, nor to any CRTA employee.

1.5. Complaints

In case of possible doubts and/or problems related to donating, the donor can send a question to [email protected].

1.6. Refund of donation

A refund of the donation is possible if the payment was made by misuse of the payment card by third parties.

In the listed cases where a refund of the donation is possible, it is necessary to submit a scanned, written and explained request for the refund of the paid amount, in free form. This request needs to be signed by the owner of the payment card, and sent within 30 days from the donation payment, to [email protected] or by mail to Francuska 6, 11000 Belgrade, Serbia. Along with the request, it is necessary to submit the confirmation email of the completed transaction, a scanned ID card of the cardholder and a contact phone number.

The donor will then be contacted by CRTA within 15 working days from the receipt of the formal request. CRTA is able to return the funds to the donor only to the account linked to the payment card through which the donation was made.

Refunds are made exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will refund funds to the cardholder’s account at CRTA’s request.

Refund requests submitted after the expiration of 30 days from the donation payment or to an address different from the addresses listed here will not be considered.

1.7 Additional costs of donation processing and VAT

Donations are not subject to VAT and there are no additional or hidden costs.

2. Privacy protection

CRTA guarantees the preservation and protection of the privacy of all donors’ data through this web-site. CRTA collects only necessary data about donors, as well as data necessary for business operations and informing donors in accordance with good business practices and valid financial administrative regulations in the Republic of Serbia. All information about donors is stored in accordance with the law. Only persons employed in CRTA who are responsible for the implementation of administrative work in CRTA, and are also responsible for respecting the principles of privacy protection, have access to donor data.

CRTA commits not to use the donor’s personal data for any other purpose than that authorized by the donor. The donor is able to request at any time to stop receiving information and messages from CRTA, and CRTA is obligated to act in accordance with the donor’s request.

2.1 Basic information about CRTA:

Name of the legal entity: CRTA

Address: Francuska 6, 11000 Belgrade, Serbia

Identity number: 17414054

PIB: 102211181

Main activity: 9499 (activities of other organizations based on membership)

Activity code: 7022 (Consulting activities related to business and other management)

Contact phone: +381 11 24 00 062

Contact email: [email protected]

2.2. Statement of Conversion

All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). An informative display of prices in other currencies will be shown, using the middle exchange rate of the National Bank of Serbia. The amount charged to your payment card will be expressed in your local currency through conversion at the same exchange rate used by card organizations, which cannot be known to CRTA at the time of the transaction.

As a result of this conversion, there is a possibility of a slight difference from the original amount of the donation listed on our website or from the amount entered by the donor himself.

3. Protection of intellectual property

The content displayed on this site, such as texts, photos, logos, video and audio recordings, design (banners and icons), is the property of CRTA and cannot be used without prior written permission of CRTA.

4. Communication with users

Communication between donors and CRTA takes place via email [email protected].

5. Validity and changes to the Terms of Use

Regarding donations, the Terms of Use that were valid on the day of the donation are applied. CRTA reserves the right to amend the Terms of Use at any time. Terms of Use enter into force on the day of publication on the website

6. Privacy Policy

CRTA, Francuska 6, 11000 Belgrade, Serbia, email address: [email protected] (hereinafter: CRTA) processes personal data, guarantees the preservation and protection of the privacy of all donors’ data, in accordance with the applicable legal framework of Serbia and the European Union.

CRTA collects only necessary, basic data about donors, as well as data necessary for business operations and user information in accordance with good business practices and with the aim of providing quality services (email address, first and last name, phone number is optional).

The donor’s data is used to process transactions and, with the consent of the donor, inform about the activities carried out by CRTA. All information about donors is safely stored and available only to employees who need the information to perform their work. All CRTA employees are responsible for respecting the principles of privacy protection.

CRTA under no circumstances forwards, sells, or rents the collected personal data to third parties and does not use them for any other purpose, except for the purposes of making transactions related to donations.

CRTA stores donor data related to the donation – transaction for a period of ten years from the date of payment of the donation. The data of donors who have given consent for their personal data to be used for the purpose of informing about CRTA’s activities will be kept until the donor’s consent is revoked. CRTA does not perform automated decision-making and profiling. CRTA transfers personal data outside the territory of the European Union to Serbia, and the data transfer is carried out on the basis of the Standard Clause on the Protection of Personal Data adopted by the European Commission. CRTA does not transfer personal data outside the territory of the Republic of Serbia.

In case of suspicion that the donor’s rights have been violated or threatened, the donor can contact CRTA via email at [email protected].

The competent authority for the protection of personal data is the Commissioner for Information of Public Importance and Protection of Personal Data of the Republic of Serbia. You can contact the authority by letter at the address Bulevar kralja Aleksandra 15, 11000 Belgrade, Republic of Serbia, or by email at [email protected] or by phone at +381 11 3408 900.